Privacy Policy

This Privacy Policy describes how Malika Media ("Malika Media", "we", "us", or "our") collects, uses, shares, and protects information when you visit our website, contact us, or use our AI voice agent services (collectively, the "Services"). By using the Services, you agree to the practices described below.

1. Information we collect

We collect the following categories of information:

• Information you provide: name, business name, role, email, phone number, billing details, and any content you submit through forms, email, or calls.
• Call data: when our AI voice agent answers a call on behalf of a client, we may process audio, transcripts, summaries, caller phone number, and call metadata.
• Automatically collected data: IP address, device and browser information, pages viewed, referring URLs, and similar usage data collected through cookies and similar technologies.
• Third-party data: information from analytics, advertising, communications, calendar, and CRM tools that our clients connect to the Services.

2. How we use information

• Provide, operate, maintain, and improve the Services.
• Respond to inquiries, schedule calls, and deliver client work.
• Train, evaluate, and improve our AI voice agents (using de-identified or aggregated data wherever possible).
• Send service updates, transactional messages, and, with consent where required, marketing communications.
• Detect, prevent, and address fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our agreements.

3. Call recordings, transcripts, and consent

Where enabled by a client, the AI voice agent may record and transcribe calls for quality, training, compliance, and service delivery. Call recording and notice requirements vary by jurisdiction (including one-party and two-party consent rules). Clients are solely responsible for configuring appropriate disclosures and obtaining any required consents from callers.

4. How we share information

• Service providers: hosting, telephony, AI model providers, analytics, email, SMS, payment, and CRM vendors that process data on our behalf under contract.
• Clients: if you call a business that uses our AI voice agent, your call information is shared with that business.
• Legal and safety: when required by law, subpoena, or to protect rights, safety, or property.
• Business transfers: in connection with a merger, acquisition, financing, or sale of assets.

We do not sell personal information.

5. SMS and email communications

We may send SMS or email related to your inquiry, account, or service. Message and data rates may apply. You can opt out of marketing messages at any time by replying STOP to SMS or using the unsubscribe link in emails. Transactional messages necessary to deliver the Services may continue.

6. Cookies and tracking

We use cookies and similar technologies as described in our Cookie Policy. You can control cookies through your browser settings.

7. Data retention

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods for call recordings and transcripts are set by client configuration and applicable law.

8. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is 100% secure, and we cannot guarantee absolute security.

9. International transfers

Information may be processed in countries other than the one in which you reside. Where required, we use appropriate safeguards for international data transfers.

10. Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your personal information, and to object to certain uses. To exercise these rights, contact us using the details below. We will verify your request and respond within the timeframe required by applicable law.

11. Children's privacy

The Services are not directed to children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a new effective date. Material changes will be communicated as required by law.

13. Contact us

Questions or requests about this policy? Contact us at hello@malikamedia.com.